The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Contribute to the development of effective communication strategies
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Develop, promote, implement and review strategies for internal and external dissemination of information as required to maximise individual and organisation effectiveness Completed |
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In developing and implementing strategies, address special communication needs to avoid discrimination in the workplace Completed |
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Establish channels of communication and review regularly to ensure staff are informed of relevant information in a timely way Completed |
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Provide coaching in effective communication to staff as required Completed |
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Use negotiation and conflict resolution strategies where required to promote effective operation of the organisation Completed |
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Negotiate issues with key stakeholders, clients and staff to facilitate mutually acceptable outcomes Completed |
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Maintain relevant work-related networks and relationships to meet client needs and organisation objectives Completed |
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Ensure all communication with clients and colleagues is appropriate to individual needs and the situation and promotes achievement of organisation objectives Completed |
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Represent the organisation to a range of groups
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Present relevant, appropriately researched material in internal and external forums, in a manner that promotes the organisation and is adjusted as required to meet audience needs Completed |
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Ensure presentations are clear and sequential and delivered within a predetermined time, and utilise appropriate media to enhance the presentation and address audience needs Completed |
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Respond to questions from the audience in a manner consistent with organisation standards Completed |
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Respect and consider differences in views in a way that values and encourages contributions of others Completed |
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Facilitate group discussions
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Define and implement mechanisms that enhance effective group interactions Completed |
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Routinely use strategies that encourage all group members to participate, including seeking and acknowledging contributions from all members Completed |
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Routinely set and follow objectives and agendas for meetings and discussions Completed |
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Provide relevant information to groups as appropriate to facilitate outcomes Completed |
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Evaluate group communication strategies to promote ongoing participation of all parties Completed |
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Identify and address the specific communication needs of individuals Completed |
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Facilitate work group interaction
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When conducting meetings, clarify purpose, agree procedures, negotiate roles and responsibilities, adhere to agreed timeframes and maintain equality of participation and input by group members Completed |
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Seek feedback on operation of group processes, encourage suggestions for change and implement appropriate action Completed |
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Provide feedback in a supportive manner appropriate to individuals and the group Completed |
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Use specific communication techniques to assist in resolving conflict
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Use strategies to facilitate conflict resolution Completed |
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Use communication skills and processes to identify and address barriers to communication and explore issues and background to the conflict Completed |
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Use effective skills in listening, reframing providing feedback and negotiation to support exploration and clarification of issues Completed |
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Seek agreement on processes to be followed to resolve conflict within scope of own abilities, skills and work role Completed |
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Make referral for conflict resolution and mediation as appropriate Completed |
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Produce quality written materials
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Ensure writing is succinct and clear and presented in a logical and sequential way to match audience needs and the purpose of the document Completed |
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Ensure all written documentation produced addresses organisation guidelines and current accepted standards of writing in line with purpose Completed |
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Prepare and provide appropriate and timely advice to management and clients as required Completed |
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Where individual skill levels do not match workplace requirements, take appropriate remedial action, including seeking assistance and additional training Completed |
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Conduct interviews
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In conducting interviews and formal discussions, make an effort to ensure that appropriate structures, timeframes and protocols are mutually agreed and adhered to Completed |
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Use effective questioning, speaking, listening and non-verbal communication techniques during discussions and interviews, to ensure the required information is accessed or message communicated Completed |
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Give feedback and advice in a way which reflects current identified good practice Completed |
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Conduct interviews and formal discussions with due regard to individual differences, needs and rights Completed |
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Use appropriate complaints management, grievance and counselling procedures to deal with serious problems Completed |
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